Banking Services Education Program
Master the fundamentals of modern banking with hands-on training from industry professionals. Build the skills Australian financial institutions need most.
Get Program DetailsReal Skills for Real Banking
Our program isn't about theory you'll forget next week. We focus on what actually happens in Australian banks every day — from customer service protocols to compliance requirements that keep institutions running smoothly.
You'll work with scenarios based on actual banking situations, using the same systems and processes that major Australian financial institutions rely on. By the end of the program, you'll understand how banks operate from the inside out.
Choose Your Learning Path
Customer Service Excellence
Learn professional communication, complaint resolution, and relationship management techniques that create positive customer experiences in banking environments.
Banking Operations
Understand transaction processing, account management, and the operational workflows that keep Australian banks functioning efficiently each day.
Financial Products Knowledge
Gain comprehensive understanding of lending products, investment options, and insurance services that banks offer to individual and business customers.
Compliance & Risk Management
Master Australian banking regulations, anti-money laundering procedures, and risk assessment protocols essential for secure financial operations.
Learn from Banking Professionals
Our instructors bring decades of real banking experience from Australia's leading financial institutions.
Marcus Thornfield
Operations & Systems
15 years managing branch operations across regional NSW, specializing in process optimization and staff development.
Elena Kowalczyk
Customer Relations
12 years in customer service leadership, with expertise in training teams to handle complex banking inquiries and complaints.
Sarah Blackwood
Compliance & Risk
10 years ensuring regulatory compliance at major Australian banks, with deep knowledge of AUSTRAC requirements and risk assessment.
Program Timeline
Our next intensive program begins in September 2025, running for 16 weeks with flexible evening and weekend options.
Weeks 1-4: Banking Fundamentals
Introduction to Australian banking system, basic operations, and customer service principles. You'll get comfortable with banking terminology and understand how different departments work together.
Weeks 5-8: Customer Interaction Skills
Role-playing exercises with real banking scenarios. Learn to handle difficult conversations, explain complex products clearly, and build customer trust through professional communication.
Weeks 9-12: Products & Compliance
Deep dive into banking products, lending processes, and regulatory requirements. Understand what customers need and how to guide them toward appropriate solutions.
Weeks 13-16: Practical Application
Work through complex case studies and complete a capstone project that demonstrates your understanding of banking operations in realistic business situations.
Ready to Start Your Banking Career?
Applications for our September 2025 program open in June. Class sizes are limited to ensure personalized attention and meaningful learning experiences.
Apply Now